Booking & refunds.

Last updated: 1 March 2026

1. Booking

Consultations and procedures should preferably be booked in advance — via the website, WhatsApp or phone (+351 961 023 229), email (geral@facelab.pt) or social media. Walk-ins are welcome when the schedule allows. Every consultation or procedure begins with a medical assessment.

2. Deposit

A deposit of €20.00 per consultation or procedure may be requested when booking. It constitutes a deposit under Article 441 of the Portuguese Civil Code and is deducted from the amount due on the day of service.

3. Changes and cancellations by the patient

Changes or cancellations made at least 48 hours in advance keep the deposit, which can be used for a new booking or service.
Cancellations with less than 48 hours’ notice, or no-shows, forfeit the deposit.
In the event of sudden illness or duly documented force majeure, the clinic may reschedule without penalty, subject to availability.

4. Changes by the clinic

The clinic may reschedule for clinical, technical, operational or force majeure reasons and will propose an alternative date. If rescheduling isn’t possible or you have a valid reason to decline, the deposit is refunded in full.

5. Refunds

Refunds are processed within 5 working days of the request being accepted, preferably via the original payment method.
A 5% fee may apply to refunds to foreign bank accounts or certain digital wallets.
The statutory right of withdrawal under Decree-Law 24/2014 applies only where compatible with the nature of the services and not excluded by law.

6. Other terms

The clinic’s communications do not promise cures or guaranteed results: outcomes vary from person to person. This policy may be updated and takes effect on publication.